Privacy Policy
Last Updated: March 15, 2025
At Brillix Flow, we take your privacy seriously. This document explains how we collect, use, and protect your personal information when you interact with our services.
We believe in transparency. So we've written this policy in plain language — because legal jargon shouldn't stand between you and understanding how your data is handled.
Information We Collect
When you use our services, we collect different types of information. Some you give us directly, and some we gather automatically. Here's the breakdown:
Information You Provide
- Contact details when you fill out forms or reach out to us — name, email, phone number
- Account information if you register for our platform or educational programs
- Payment information when you enroll in courses (processed securely through third-party providers)
- Communication content when you email us or use our chat features
- Learning preferences and educational background to personalize your experience
Automatically Collected Data
Like most websites, we automatically gather technical information when you visit:
- IP address and general location information
- Browser type, device information, and operating system
- Pages you visit and how long you spend on them
- Referral sources — how you found us
- Cookies and similar tracking technologies (more on this below)
How We Use Your Information
We don't collect data just to have it. Everything we gather serves a specific purpose:
| Purpose | How We Use Your Data |
|---|---|
| Service Delivery | Providing you access to courses, sending materials, and supporting your learning journey |
| Communication | Responding to your questions, sending updates about programs, and sharing relevant educational content |
| Improvement | Analyzing how people use our site to make it better and more useful |
| Security | Protecting our platform from fraud, abuse, and technical issues |
| Legal Compliance | Meeting our obligations under applicable laws and regulations |
Marketing Communications
We'll send you promotional emails about new courses or features only if you've agreed to receive them. You can opt out anytime by clicking the unsubscribe link in any email.
And no — we won't bombard you with daily messages. We respect your inbox.
Data Sharing and Third Parties
We don't sell your personal information. Period. But we do share data with certain trusted partners who help us run our business:
Service Providers
- Payment processors to handle transactions securely
- Email service providers to send course materials and updates
- Hosting companies that keep our website running smoothly
- Analytics tools to understand how our site performs
These partners are contractually required to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
Sometimes we're legally obligated to share information — like responding to valid court orders or protecting against fraud. We'll only do this when required by law or when necessary to protect our rights and your safety.
Your Privacy Rights
You have control over your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
If something's wrong or outdated, let us know. We'll update it promptly.
Delete Your Data
Ask us to remove your personal information from our systems (subject to legal retention requirements).
Opt Out
Unsubscribe from marketing emails or withdraw consent for data processing where applicable.
Data Portability
Request your data in a format that lets you transfer it to another service.
Object to Processing
In certain circumstances, you can object to how we process your information.
How to Exercise Your Rights
Send us an email at support@brillixflow.com with your request. We'll verify your identity and respond within 30 days. If we can't fulfill your request, we'll explain why.
Cookies and Tracking Technologies
We use cookies — small text files stored on your device — to make our site work better. Some are essential, while others help us understand how people use the site.
Types of Cookies We Use
- Essential cookies: Required for the site to function properly. You can't disable these.
- Analytics cookies: Help us see which pages are popular and how visitors navigate our site.
- Functionality cookies: Remember your preferences so you don't have to reset them each visit.
- Marketing cookies: Track your activity across websites to show relevant ads (only with your consent).
You can control cookies through your browser settings. Just know that blocking certain cookies might affect how well the site works for you.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes:
- Encryption of sensitive data during transmission (SSL/TLS protocols)
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Prompt notification in case of any security breach affecting your data
That said, no system is completely foolproof. While we do our best, we can't guarantee absolute security. We recommend using strong passwords and keeping your login credentials private.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy — or as required by law.
Retention Periods
- Active account data: Retained while your account is active and for one year after closure
- Transaction records: Kept for seven years to comply with tax and accounting regulations
- Marketing data: Removed within 60 days of opting out
- Analytics data: Aggregated and anonymized after 26 months
- Support communications: Deleted after three years unless ongoing issues require longer retention
Once we no longer need your data, we securely delete or anonymize it.
Children's Privacy
Our services aren't designed for children under 16. We don't knowingly collect personal information from anyone under that age. If you're a parent and believe your child has provided us with information, contact us immediately and we'll delete it.
International Data Transfers
We're based in the United States, and your information may be processed and stored here. If you're accessing our services from outside the U.S., your data might cross international borders.
We take steps to ensure your information receives adequate protection regardless of where it's processed, including using standard contractual clauses approved by relevant authorities.
Changes to This Policy
We update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top tells you when the most recent changes were made. We encourage you to review this policy periodically.
California Privacy Rights
If you're a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights regarding your personal information:
- Right to know what personal information we collect and how we use it
- Right to delete your personal information (with certain exceptions)
- Right to opt out of the sale of personal information (we don't sell your data)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us using the information below. We won't discriminate against you for making such requests.